BitBox App - Frequently Asked Questions
What is BitBox App?
BitBox App is the official companion software for the BitBox hardware wallet. It allows you to manage your Bitcoin, Ethereum, and other cryptocurrencies securely through your web browser while keeping your private keys protected on your BitBox hardware device.
What is a BitBox hardware wallet?
BitBox is a secure hardware wallet designed to store your Bitcoin, Ethereum, and other cryptocurrencies offline. It keeps your private keys isolated from internet-connected devices, protecting your digital assets from online threats. BitBox App works seamlessly with your BitBox hardware wallet.
How does BitBox protect my cryptocurrencies?
BitBox uses military-grade encryption and a secure element chip to store your private keys offline. This means your keys never leave the device, even when signing transactions. All operations requiring private keys are performed within the secure environment of the BitBox device, while BitBox App provides the user interface.
What cryptocurrencies does BitBox App support?
BitBox App supports Bitcoin, Ethereum, and many other major cryptocurrencies and tokens. The BitBox App is regularly updated to add support for additional cryptocurrencies and tokens.
What is a recovery phrase and why is it important?
A recovery phrase (also known as a seed phrase or mnemonic phrase) is a series of 12, 18, or 24 words that serves as a backup for your wallet. If your BitBox device is lost, damaged, or stolen, you can use this phrase to recover all your cryptocurrencies on a new device using BitBox App. It's crucial to keep your recovery phrase secure and never share it with anyone.
Is BitBox App open source?
Yes, BitBox App and firmware are open source, allowing the community to review the code for security vulnerabilities. This transparency is essential for a security-critical application like a cryptocurrency wallet.
How do I set up my BitBox device with BitBox App?
Setting up your BitBox is simple. Access the BitBox App in your web browser, connect your device to your computer, and follow the step-by-step instructions in the app. The setup process includes creating a new wallet, setting a device password, and backing up your recovery phrase.
What happens if I lose my BitBox device?
If you lose your BitBox device, your cryptocurrencies remain safe as long as no one has access to both your device and your PIN. To regain access to your funds, you can use your recovery phrase to restore your wallet on a new BitBox device using BitBox App or any compatible wallet.
Is BitBox App compatible with other wallet software?
While BitBox works best with the BitBox App, it follows industry standards for HD wallets (BIP39, BIP44), making it compatible with many other wallet software solutions. This ensures you're not locked into a single ecosystem.
Where is BitBox manufactured?
BitBox is proudly designed and manufactured in Switzerland, known for its precision engineering and strong privacy laws. Each device undergoes rigorous quality control to ensure the highest standards of security and reliability, and BitBox App is developed with the same attention to detail.
How do I know if my BitBox has been tampered with?
BitBox devices come in tamper-evident packaging. When you receive your device, check that the packaging is intact with no signs of tampering. Additionally, the BitBox App performs a genuine device check during setup to verify the authenticity of your device.